Everything it takes to reach your whole community, in one platform.
ReachWell is the easy way to reach more of the people you serve, in the language they speak, on every channel, and to prove exactly what you sent. Create, translate, publish, and report in one intuitive platform.
ReachWell is the multilingual communication platform for government agencies and community organizations, built so you can reach more residents in their native language and report on the results.
Organizations create a message, translate it (with optional review), and publish it across SMS, email, voice, web, and the ReachWell resident app at the same time. Residents can subscribe to the app without sharing any personal information, so you reach more of the people who never signed up before, and they can reply in the app, by text, or by email. Every message can be exported down to the individual recipient, including translated language and the delivery results of each communication channel used.
One Focused Platform
Most agencies run public communication across a stack of expensive add-ons or disconnected tools. ReachWell replaces the texting tool, email tool, translator, analytics and reporting, and records portal with one workflow at a cost-effective price.
- Texting tool
- Email tool
- Translator
- Analytics & Reporting
- Records portal
The ReachWell Solution
Create, translate, publish, and document in the same place, so nothing falls between systems and you have the reporting needed to continually improve your community engagement.
How ReachWell Works
- 01
Create
Use an intuitive AI editor and templates to draft one beautifully designed message to be delivered how your community wants to receive it.
- 02
Translate
The ReachWell platform translates your message automatically into the languages of residents in your campaign audience. When a message affects rights, benefits, safety, or health, you can assign your qualified translation reviewer as a step in the workflow.
- 03
Translation Review (Optional)
When a qualified reviewer is assigned, they are able to see the source and the translation side by side, make edits if necessary, and approve each language. The reviewer’s name, edits, and approval time are captured.
- 04
Publish
Schedule your campaign to go out in advance or send in real-time across SMS, email, voice, web, and the ReachWell resident app at the same time.
- 05
Track
Every communication is stored with its original text, each translation, who received it, the communication channel(s), and the delivery outcome down to the individual recipient.
What the Platform Does
Reach More Residents
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Anonymous Sign-Up
Residents can receive communications through the ReachWell resident app without sharing their name, location, email or phone number so they’re more willing to subscribe to your communications.
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Subscriber Opt-In from the ReachWell Network
With one tap, residents subscribed to other community organizations can see your agency and easily subscribe to receive your messages alongside the other ones they receive from their community.
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Multilingual Messaging
Every message translates automatically. With translation review, approvers can edit each translation before it sends, so your messages reach and engage residents with limited English proficiency.
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Multichannel Delivery
Send campaigns across SMS, email, voice, web, and the ReachWell resident app at the same time from one message, so a resident hears from you on their preferred communication channel.
Make the Work Easier
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Flexible Permissions
You can configure who can view, draft, approve, send, and access their subscriber lists so everyone gets the access their role calls for.
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Multi-Agency Coordination
Everyone across departments, agencies, and community organizations within a county or state can share campaigns and see what others plan to send so residents get coordinated, well-timed updates.
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Templates and Pre-Approved Messages
Build and reuse pre-approved templates, so the right message goes out fast and consistently when it counts.
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Campaign Scheduling
Schedule campaigns ahead and send reminders for deadlines, appointments, renewals, and follow-ups so your messages reach your audience at the right time.
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Two-Way Communication
Senders can receive replies to their messages and communicate back and forth with their residents in their language through the ReachWell resident app, text, or email.
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Analytics and Reporting
Intuitive analytics help you continually improve your community engagement. Track clear campaign key performance indicators by communication channel, including messages sent, delivered, viewed, clicked, and replied. Each campaign also gets an accessibility score showing how it measures against WCAG 2.1 Level AA.
Exportable records give you the documentation needed when an audit comes, including every message stored with each translation, who received it by communication channel, and engagement results for each recipient.
Achieve Compliance
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Language Access
(Title VI, Section 1557)
Organizations must provide meaningful access to individuals with limited English proficiency (LEP). Failing to provide translated communication can lead to a civil rights complaint and put federal funding at risk.
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Records and Transparency
(State Public Records Acts)
Resident messages are public records, so when an audit or open-records request occurs, agencies must show what they sent, in which language, and when.
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Texting Compliance
(A2P 10DLC, TCPA)
Any agency that texts residents has to register with carriers and send with consent, or the messages get filtered out and the alerts never arrive.
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Accessibility
(ADA Title II, Section 504)
State and local agencies must bring websites and apps up to WCAG 2.1 Level AA under ADA Title II. Even before the deadlines, visually impaired residents can sue if your communications cannot be read.
We've had a higher turnout for our orientations. It's a lot easier when we know their name, phone number, and language right from the start.
Frequently Asked Questions
About how the platform works
How does ReachWell’s translation review work?
Every message is translated automatically into the languages spoken by the residents in its audience. For messages that affect rights, benefits, safety, or health, an agency can route the translation to its own qualified reviewer before anything is sent. The reviewer works from a side-by-side view of the source and the translation, makes edits if necessary, and approves each language. The reviewer’s name, edits, and approval time stay attached to the message, so an organization can show who approved each language and when.
What communication channels can be used to send messages with ReachWell?
Organizations and agencies can send their messages across SMS, email, voice, web, and the ReachWell resident app at the same time in any language.
How do residents reply to messages from their agency or organization?
When agencies enable two-way communication for their messages, recipients can reply on the ReachWell resident mobile app, text, and email. Every reply arrives in one place for the agency’s team.
How do departments target messages to specific groups or areas?
Agencies can send to an entire jurisdiction or narrow a message by location to a neighborhood, route, precinct, school, or program, so the right residents get the right message. The targeted message can be published across every communication channel, and analytics and reports show how the message performed on each channel, including delivery, views, clicks, and replies.
How does ReachWell handle admin roles and visibility?
ReachWell gives each person the whole picture at the scope of their role. Administrators set the permissions for each role, from senders and reviewers to department leaders. Colleagues grant each other visibility into campaigns across departments, agencies, and community organizations on the platform. Coordinated, well-timed messages give residents a better experience and keep the community engaged and informed.
What analytics and reporting are provided with ReachWell?
Intuitive analytics help you continually improve your community engagement efforts with clear campaign key performance indicators by communication channel, including messages sent, delivered, viewed, clicked, and replied. Reports export with every message, translation, and recipient for audits.
Can ReachWell be used for everyday updates as well as emergencies?
Yes. ReachWell is built for everyday communication as much as emergencies, and most of what organizations send through it is routine, such as events, programs, services, deadlines, reminders, and newsletters, alongside urgent alerts when they are needed. Every message, routine or urgent, can go out in the languages residents speak across SMS, email, voice, web, and the ReachWell resident app.
More Residents, One Platform, Fully Compliant
Just the right capabilities in one easy-to-use platform to help you engage with more of your community.
Up and Running in Three Steps
- 1
Start with a conversation.
We listen and learn how you communicate today, where your friction is, and where your compliance gaps are. We then show you a demo tailored to your agency’s needs.
Request a Demo - 2
We get you up and running.
We help you add your existing contacts, configure your communication channels, onboard your team, and make sure everyone is confident using the platform.
- 3
Reach and engage more of the residents you never could before.
Experience what it’s like to easily collaborate, plan, send, and report on the engagement with all the people you serve, so no one in your community is left disconnected.
See ReachWell in Action
Schedule a personalized demo to discover how ReachWell can help your agency streamline community engagement and reach more of the people you serve.