Ever worried about who’s not getting your messages?
ReachWell helps Government Agencies and Community Organizations reach more of the people they serve, in the language they speak, across SMS, email, voice, web, and the ReachWell resident app. Residents can subscribe without sharing any personal information, so ReachWell reaches residents you never could before, and no one in your community is left disconnected.
- Share your agency's communication goals
- See how ReachWell supports multilingual alerts and public updates
- Review how the platform supports compliance and connects untrusting and under-resourced communities.
Trusted by public agencies and community organizations
- Eagle County
- JFCS Pittsburgh
- Delta County
- CASA Academy
- Colorado Springs Housing
- Child-Parent Centers
- Clayton Early Learning
- Douglas County EM
- Boulder County Housing
- Convivir Colorado
- Aspen Pitkin Housing
- Alexandria's Children
- Peak Alerts
- SHIM
- Denver Park Trust
- El Sistema Colorado
- San Miguel County
- Partners West
- Tuskegee Head Start
- GARCO911
- Pacific County
- Pitkin County
- CARE Communities
- Boulder Disaster Mgmt
- Community Leadership Academy
- Frontier Academy
- Allegheny Intermediate Unit
- Carbondale & Rural Fire
- NOCO Alert
- Compass
- El Comité de Longmont
- Mary Seat of Wisdom
- IRCNoCo
- Morgan County Family Center
- Grovewood
- Tel Hi Neighborhood Center
- Career Success Schools
- Together Omaha
We know how hard it is to reach everyone you serve, especially those who can least afford to be left out.
You’re likely dealing with:
ReachWell is the easy way to thoughtfully engage more of your community.
On one easy-to-use platform, your messages get sent to residents in their language, across SMS, email, voice, web, and in the ReachWell resident app. In the app, people in your community who aren’t on your list can subscribe without providing their personal information.
ReachWell’s message translation, accessibility optimization, privacy-focused opt-in, and broad subscriber network allow you to continually reach more of your community.
Tailored Communication Capabilities for Government Agencies and Community Organizations
Multichannel Delivery
Send across SMS, email, voice, web, and the ReachWell resident app at the same time so your audience receives messages in their preferred method of communication.
Multilingual Messaging
Every message translates automatically. With translation review, approvers can edit each translation before it sends, so your messages reach and engage residents with limited English proficiency.
Two-way Communication
Senders can receive private replies to their messages and communicate back and forth with their residents in their language through the ReachWell resident app, text, or email.
Department Coordination
Flexible permissions allow departments, agencies, and community organizations across a county or state to work together on ReachWell. Teams can share campaigns and see what others plan to send so residents get coordinated, well-timed updates.
Analytics & Reporting
Intuitive analytics help you continuously improve community engagement and record exports provide the needed documentation when an audit occurs. Leaders have visibility into resident engagement across every department, agency, and organization they oversee.
Accessibility Built In
ReachWell builds its web and resident app screens to WCAG 2.1 AA and Section 508, and automatically reviews, fixes, and scores every message for compliance. You reach disabled and visually impaired residents and avoid penalties.
One simple workflow to reach more people and prove it.
Use an intuitive AI editor and templates to draft your message, notification, or newsletter.
The ReachWell platform translates your message automatically into the languages of residents in your campaign audience. When a message affects rights, benefits, safety, or health, you can assign your qualified translation reviewer as a step in the workflow.
When a qualified reviewer is assigned, they are able to see the source and the translation side by side, make edits if necessary, and approve each language. The reviewer’s name, edits, and approval time are captured.
Schedule your campaign to go out in advance or send in real-time across SMS, email, voice, web, and the ReachWell resident app at the same time.
Every communication is stored with its original text, each translation, who received it, the communication channel(s), and the delivery outcome down to the individual recipient.
Posting something on our website or social media doesn’t necessarily mean the people who need it will see it. Now with ReachWell, we can put reminders directly in front of residents in the language they speak and on the channel they prefer, including the resident mobile app. When I’m out in our towns, community members tell me they’re enjoying updates they normally wouldn’t have seen.
Up and Running in Three Steps
- 1
Start with a conversation.
We listen and learn how you communicate today, where your friction is, and where your compliance gaps are. We then show you a demo tailored to your agency’s needs.
Request a Demo - 2
We get you up and running.
We help you add your existing contacts, configure your communication channels, onboard your team, and make sure everyone is confident using the platform.
- 3
Reach and engage more of the residents you never could before.
Experience what it’s like to easily collaborate, plan, send, and report on the engagement with all the people you serve, so no one in your community is left disconnected.
Built for Public Agencies Across Communities
The ReachWell platform is tailored to making community engagement easy for the public-sector teams responsible for reaching residents.
How Does the ReachWell Resident App Help Agencies Reach More Residents?
You can only reach a resident who is connected to you, and the biggest hurdle is the sign-up itself. The moment someone has to provide a phone number or email, many people stop. ReachWell removes that barrier. Residents can get official updates through the ReachWell resident app without sharing a phone number, email, or any personal details, so they’re more willing to subscribe to your agency’s communications.
- No phone number or email required to receive updates in the ReachWell resident app, so more residents sign up.
- With one tap, resident app users easily subscribe to your organization and immediately receive your messages.
- When enabled, residents can reply to an app message to privately chat with the agency’s sender.
- Residents can also enable SMS, email, and voice messages without the resident app.
Clear, Coordinated Communication for Every Community
With ReachWell, government teams can effectively collaborate, deliver alerts quickly, reach more residents across languages, and maintain coordinated communication with their communities.
Communities receive timely information, agencies improve transparency, and residents gain confidence that important updates will reach them when they matter most.
Boulder County improves emergency alerts after the Marshall Fire
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Eagle County and other Colorado counties send emergency alerts in residents' own languages
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Douglas County, Nebraska launches multilingual emergency alerts ahead of severe weather season
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Frequently Asked Questions
What is ReachWell?
ReachWell is a multilingual communication platform for government agencies and community organizations. ReachWell gives agencies everything they need to effectively reach and engage their community in one platform. Agencies create, translate, and send each message in the language residents speak, across SMS, email, voice, web, and the resident app. The platform tracks delivery, views, clicks, and replies by channel to improve engagement, and exports every message, translation, and recipient for audits.
What is a government communication platform?
A government communication platform, such as ReachWell, is a system government agencies and community organizations use to send alerts, public information, and newsletters to residents. ReachWell replaces the texting tool, email tool, translator, analytics and reporting, and records portal with one workflow. ReachWell helps agencies follow the rules for language access (Title VI), public records, texting (A2P 10DLC and TCPA), and accessibility (ADA Title II).
How do agencies reach residents who never sign up for alerts?
Most residents never sign up for alerts. Even for emergency alerts, opt-in averages 12 to 16 percent nationally, and a San Mateo County civil grand jury found enrollment as low as 2.2 percent in cities where most residents speak a language other than English at home. A few primary reasons residents do not subscribe are that the sign-up process typically requires them to provide their personal information and location, and that the alerts arrive in a language they do not speak. Agencies reach these residents by removing those barriers. One effective way agencies reach these residents is by delivering their messages in the free ReachWell resident mobile app. Residents choose their language and subscribe with one tap to any agency, department, or community organization in their area, so they receive messages from the source, in one location, and every message arrives in the language they chose. More of the community opts in, including the residents who are hardest to reach.
What does ReachWell cost?
ReachWell handles the whole communication job in one simple workflow at one predictable annual price. Your agency can budget for it without worrying about increases during the year, and the price stays the same as you send more messages and reach more residents. Receive a quote for your agency by requesting a demo.
See How ReachWell Supports Government Communication
Schedule a personalized demo to discover how ReachWell can help your agency deliver multilingual alerts and public updates.